If for some reason you are not completely satisfied with your purchase, we offer a Free UK Returns Policy on all refund requests.

All items must be returned within 14 days of receipt of the order. Please follow the instructions on the Royal Mail Online Returns Portal. Items must be returned new, unused, and in the original packaging with all Havren garment tags and labels attached.

Once we have received your returned item(s) at our warehouse, we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.

We will then inspect the returned item(s) and providing the order has been sent back as per the Havren Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.


If you wish you return item(s) from outside of the U.K, please email us on stating your order number and reason for the return.